A little help. Whenever you need it.
Get answers, find your next step, or connect with our team.
How To Use Your Device
Tutorials and guides for your wallboard and its apps.
Learn how to use your exam room wallboard and each of its apps, and how to manage your screens in the content portal.
Getting around your wallboard
- Between visits, the wallboard plays your practice's content loop of educational and custom content.
- Tap Click To Open on the screen to launch the Human Anatomy app.
Human Anatomy app
- Browse or search the library to find a 3D model or condition.
- Select a model to open it in 3D.
- Drag to rotate, pinch to zoom, and select a structure to learn more about it.
- Draw and annotate on top of the model to show affected areas and explain procedures.
- Share the model and any drawings or notes with the patient by email or QR code.
Screen Share app
- Open the Screen Share app on the wallboard.
- Mirror your PC, phone or tablet screen to the wallboard.
- Pull up patient images or scans from your EHR to show them on the screen.
- Draw on top of what you are sharing, then email it to the patient right from the screen.
On Demand Content app
- Open On Demand Content to see the videos, PDFs and images saved for your practice.
- Tap a file to display it on the screen for your patient.
- Tap the star on a file to mark it as a favorite.
- Tap the X to close the menu and return to the wallboard.
Frequently Asked Questions
Quick answers about the program, setup and the portal.
Is Constant Media really free for healthcare offices?
Yes. Equipment, installation, software, and ongoing management are provided at no cost to the practice. Brand sponsorships on the screens fund the experience.
Can we display information about our practice?
Your practice can use the content portal to manage practice information alongside patient education. Contact our team for help choosing content and setting up your screen.
How do we get started?
Use the Get started form to tell us about your practice and the solutions you’re interested in. Our team can discuss your space and coordinate next steps.
Who handles installation and support?
Constant Media coordinates professional installation and provides ongoing support. Tell our team about your space and any setup requirements when you get started.
How do I access the content portal?
Select Content Portal login in the menu. It opens the TelemetryTV sign-in page. If you need account help, contact support; never share your password.
What should I do if a screen is offline?
Check that the screen and its media player have power and that the correct input is selected. Check your network connection. If the issue continues, contact support with your practice name and a description of what you see.
Help & Troubleshooting
Let’s get you back on track.
Screen not displaying
- Check that the screen and media player have power.
- Confirm the display is set to the input connected to the player.
- Check visible cables without opening or removing mounted equipment.
- If the issue continues, contact support with a description of the screen.
Updating your content
- Open the content portal and sign in to your account.
- Find the content assigned to your practice.
- Contact support for help uploading, scheduling, or updating content.
How to change the WiFi network
Changed your office WiFi name or password? Contact our support team and we’ll walk you through connecting your screens to the new network.
Contact supportBefore contacting support
Have your practice name, screen location, and a brief description of the issue ready. Include when it began and any troubleshooting you’ve tried. Don’t send passwords or patient information.
Contact Support
A real person can help.
- support@constant-media.com
- (973) 987-4177
- 155 Willowbrook Blvd., Ste. 460
Wayne, NJ 07470